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FREE SHIPPING CANADA - Custom Colors and Logo Printing avaialable on most of our Items !
FREE SHIPPING CANADA - Custom Colors and Logo Printing avaialable on most of our Items !

FAQ

Can I print my logo on the box ?
Absolutely yes,  please send us your logo in AI format or converted AI PDF format to do the logo plate. We will not be responsible for modifying the logo, so please have your designer send us the finalized logo and in AI format.

Does your price include the shipping cost to my location ?
The shipping rate will be calculated  during checkout. For expedited shipping, please contact us.

The goods look a bit different than on the website?
There are always slight color variations from the website as there are many factors at play; the screen you are using, the graphic settings on your pc, the lighting for a particular photo. Our quality, is second to none. We are confident in this. 
Our customers should be aware that some of our products are  hand-made, as such, hand crafted products can never be 100% perfect, minor imperfections are part of what makes our products great.

Can I  return or get a  refund if I am not satisfied with the goods received ?

Yes, we want you to be satisfied and come back to us  for your packaging needs. We offer a  7 day  refund policy,  please contact us for  refunds/exchanges within 7 days of receiving the goods. Please take some photos and send us an  email sales@fancypak.com and include the issue with the goods, we will remedy or refund the order. 

Can I print my logo on the box ?
Yes, sure, please note we do not do the logo design, send us your logo in AI format or converted AI PDF format to do the logo plate. We will not be responsible to modify the logo, so please have your designer convert the right logo format to us.

How long does the delivery take ?
It really depends on the where the shipment is going, since we stock all the products you can see in this store, orders will be sent out immediately after payment.

Do I need to pay import tax with your shipment?
We are not responsible for import duties. This varies from country to country

Do you do custom packaging ?
We try to sell as many products as we can for your selection, but if you really can’t find the right one you need and want to make something unique and special for your brand, send us email and we can do custom packaging, but please understand the minimum quantity and lead time is much more and bigger than our regular items.

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