Shipping policy
Last updated: October 2026
Thank you for shopping with Fancy Pak. This page explains where we ship, how much shipping costs and when you can expect your order.
1. Where we ship
We currently ship within Canada only. All orders are shipped from Montreal, Quebec.
2. Shipping costs and free shipping
Shipping costs are calculated and shown at checkout, before you pay.
All prices are in Canadian dollars (CAD).
Our free shipping offers vary by province.
To see the free shipping offer for your province, click "Unlock your free shipping offer" at the top of our website and select your province.
3. Estimated delivery times
Delivery times are counted in business days (Monday to Friday, excluding holidays) after your order has shipped.
| Destination | Estimated delivery |
|---|---|
| Montreal | 1–3 business days |
| Toronto | 2–4 business days |
| Ottawa | 2–4 business days |
| Calgary | 4–7 business days |
| Vancouver | 5–8 business days |
| Rest of Canada | 3–8 business days |
These are estimates provided by our shipping partners. Peak periods, weather and other unforeseen events may affect delivery times.
4. Order tracking
Once your order ships, you will receive an email with your tracking information.
5. Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible so we can try to correct it before your order ships.
6. Damaged, lost or missing packages
If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and the box.
If your tracking has not updated for several days, or your package shows as delivered but you cannot find it, contact us and we will help you.
For returns, please see our Return & Refund Policy.
7. Contact us
If you have any questions about shipping, we are happy to help.
Email: tania@prestigefancy.com
Phone: 514-387-8888 ext. 240
Hours: Monday to Thursday, 9 AM – 5 PM · Friday, 9 AM – 2 PM (Eastern Time)